Troubleshooting
The failures people actually hit, and what fixes each one.
A blank popup appears when launching the game
Two causes, and they need different fixes:
- A corrupted game client — possible on both online and local servers. Re-acquire the client; see beta client.
- The local server failed to fetch hotfix data — local only. Ask another player for a known-good
Hotfix.json, click Open Server Folder in Cyrene Launcher, and replace the file in your local server folder.
The game freezes, or I am stuck in a scene
Use the launcher console: /scene reload, or /scene change 2000101 to teleport to the default map.
My save is broken
Reset my Save in Cyrene Launcher restores the account to its initial state. It cannot be undone.
Launcher sign-in fails while a VPN is on
Enable TUN mode in your proxy application.
SRTools won't connect, or shows old data
That has its own page: SRTools troubleshooting.
An enhanced character behaves like the base version
Enhanced characters need enhanced state（加强状态） switched on in game. This catches people on every platform.
/calyx on says there is no cached data
Calyx Mode needs stage data that was already synced through SRTools or imported with /json. Sync a stage first — see Calyx mode.
Nothing here matches
The server may simply be down. Check #announcement and #update, then follow getting help.