Cyrene Launcher
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Getting help

The order to try things in, and what to include when you ask.

Work down this list. Most questions are answered before step 4.

  1. Read the tutorial for your platform in #guides — or its page here: Windows online, Windows local, macOS.
  2. Windows launcher problem? Check the launcher console page.
  3. macOS launcher problem? Follow the macOS tutorial.
  4. Search #support for your error — someone has usually hit it already.
  5. Still stuck? Create a post in #support with the error message and the relevant logs.
  6. Check #update and #announcement for maintenance or server changes before assuming it's your setup.

Please do not DM administrators for routine support, and do not repeatedly ping them in a channel. Posting in #support reaches more people and leaves an answer behind for the next person.

What to include in a support post

  • Platform (Windows / macOS) and server type (online / local).
  • Launcher version.
  • The exact error message, as text if you can.
  • What you already tried from the tutorial.
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