SRTools won't connect
The five checks that resolve almost every connection failure.
Work through these before asking for help — they cover nearly every report.
- Is the site exactly
https://srtools.neonteam.dev/? Other SRTools variants are not currently supported. - Is the game online? Synchronization talks to the running game, not just the server.
- Does the Server URL match your server? Online is
https://march7th.hoyotoon.com/sr-tools, local ishttp://localhost:21000/sr-tools. Mixing them up fails silently-looking. - Is Username your in-game UID? The account login name will not connect.
- Is the data stale? After a version update, clear the browser cache or wait for an SRTools update.
If all five pass, search #support for the same error message, and create a post there if nobody has hit it yet. Include the error and the relevant logs — see getting help.
Original post: Troubleshooting SRTools Connection Issues.